Terms of
Service.

These Terms of Service (“Terms”) govern access to and use of QueueBond, including the QueueBond website, web application, APIs, documentation, and related services (collectively, the “Service”), provided by Nevil Biju & Vivek R, doing business as QueueBond (“QueueBond,” “we,” “us,” or “our”).

General/Support: hello@queuebond.online
Legal Contact: queuebondos@gmail.com
Privacy: queuebondos@gmail.com
Security: queuebondos@gmail.com

1. What QueueBond Does

QueueBond is a business software platform designed to help organizations manage the operational, evidentiary, financial, decision-making, and reporting consequences associated with grid access and interconnection work.

Depending on the Service configuration, QueueBond may provide functionality for project records, grid and operator information, requirements, evidence, documents, conditions and dependencies, security and capital records, changes, scenarios, decisions, actions, outcomes, audit history, reporting, integrations, and AI-assisted workflows.

QueueBond is a software platform.

QueueBond does not itself constitute legal advice, financial advice, investment advice, tax advice, engineering advice, regulatory advice, accounting advice, interconnection representation, utility representation, grid-operator representation, or any other professional advice.

Information presented by QueueBond, including calculations, scenarios, classifications, alerts, summaries, extracted information, recommendations, forecasts, AI-generated content, or reports, should be appropriately reviewed before being used as the basis for a material legal, regulatory, financial, engineering, safety, commercial, or operational decision.

2. Acceptance and Authority

By creating an Account, accepting these Terms, entering an order for the Service, or using the Service, you agree to these Terms.

If you access QueueBond on behalf of an organization, you represent that you have authority to bind that organization.

In that situation, “you” and “Customer” refer to that organization, and you represent that you are authorized to act for it.

If you use QueueBond as an individual and not on behalf of an organization, “you” refers to you personally.

Where QueueBond and a Customer have entered into a signed SaaS agreement, order form, Data Processing Agreement, security addendum, or similar written agreement, that agreement controls where it expressly conflicts with these Terms.

3. Accounts

You must provide reasonably accurate information when creating an Account and keep material Account information reasonably current.

You are responsible for activity carried out through your Account except to the extent directly attributable to QueueBond's breach of its applicable security obligations.

You must:

• protect your credentials;
• not intentionally share individual credentials;
• use appropriate authentication controls;
• promptly remove users who no longer require access; and
• notify QueueBond if you reasonably believe that an Account or credential has been compromised.

QueueBond may require identity or organizational verification where reasonably necessary to maintain security, prevent fraud, or administer the Service.

4. Authorized Users and Workspaces

Customers may designate Authorized Users and assign permissions available within the Service.

The Customer controls which of its Authorized Users may access its Workspace and Customer Content.

The Customer is responsible for:

• selecting appropriate roles;
• reviewing permissions;
• controlling internal access;
• removing former personnel;
• ensuring Authorized Users comply with these Terms; and
• determining which information individual users should be permitted to view or modify.

QueueBond is not responsible for a Customer's deliberate decision to grant an individual access that the Customer itself authorized.

5. Customer Content

5.1 Customer Ownership

As between the parties, the Customer retains its rights and ownership in Customer Content.

“Customer Content” means documents, project information, records, data, evidence, images, attachments, communications, notes, prompts, instructions, financial information, operational information, and other material submitted to or stored in QueueBond by or for the Customer.

Nothing in these Terms transfers ownership of Customer Content to QueueBond.

5.2 Limited Processing License

The Customer grants QueueBond a limited, non-exclusive, worldwide license to host, store, reproduce, transmit, process, display, format, index, back up, and otherwise process Customer Content only as reasonably necessary to:

1. provide the Service;
2. authenticate users;
3. enforce access controls;
4. respond to Customer instructions;
5. provide requested support;
6. prevent fraud, abuse, security incidents, and unauthorized use;
7. maintain and improve Service reliability and security;
8. comply with applicable law; or
9. establish, exercise, or defend legal claims.

This license does not give QueueBond a right to sell Customer Content or commercially exploit identifiable Customer Content for unrelated purposes.

The license ends for Customer Content after deletion from active QueueBond systems, subject to lawful retention, backups, security records, dispute preservation, and other legitimate retention requirements.

5.3 Customer Authority

The Customer represents that it has the rights and permissions reasonably necessary for QueueBond to process Customer Content in accordance with the Customer's instructions and applicable agreements.

The Customer remains responsible for determining whether particular information should be uploaded to a third-party SaaS service.

5.4 Personal and Sensitive Information

Customers should only place the minimum personal information reasonably necessary into QueueBond.

Unless expressly agreed otherwise in writing, QueueBond is not intended to be a specialized environment for highly regulated information requiring specialized controls, including classified information, clinical health records, payment-card environments, or other specially regulated datasets.

6. Customer Instructions and Data Processing

Where QueueBond processes Customer Content on behalf of a Customer, QueueBond will process that content for the purposes of providing the Service and according to the Customer's instructions as expressed through the Service and applicable agreements.

QueueBond may use subcontractors and infrastructure providers to provide hosting, authentication, storage, communications, monitoring, AI-enabled functionality, and other components of the Service.

Where a separate DPA applies, the DPA governs the parties' data-processing obligations to the extent provided in that agreement.

7. AI-Assisted Features

QueueBond may provide optional AI-assisted functionality.

Such features may assist with:

• summarization;
• extraction;
• classification;
• document understanding;
• identifying apparent relationships;
• generating draft text;
• scenario preparation;
• workflow assistance; or
• other supported tasks.

AI-generated information is not automatically authoritative merely because it was generated within QueueBond.

AI output may be:

• incorrect;
• incomplete;
• outdated;
• ambiguous;
• based on incomplete source information; or
• inappropriate for a particular business context.

Customers must apply appropriate human review before relying on AI output for consequential decisions.

QueueBond will not intentionally use Customer Content to train a general-purpose AI model for unrelated third-party benefit without the Customer's express authorization.

An AI feature may require information to be transmitted to a model or service provider needed to provide that feature. Applicable subprocessors and service-provider terms govern those external processing activities.

8. Third-Party and Public Information

QueueBond may integrate with or reference:

• grid operators;
• utilities;
• public datasets;
• regulatory sources;
• APIs;
• external databases;
• public websites;
• news sources; and
• other third-party services.

Third-party information may be incomplete, delayed, unavailable, changed, incorrectly published, or subject to third-party licensing and usage conditions.

QueueBond does not guarantee the accuracy, completeness, legality, timeliness, or availability of third-party information.

Customers are responsible for ensuring that information they import or use from external sources is used consistently with applicable rights, licenses, terms, attribution obligations, and law.

QueueBond does not acquire ownership of third-party content merely because the Service displays or processes it.

9. Acceptable Use

You may use QueueBond only for lawful business and operational purposes.

You must not:

1. violate applicable law;
2. infringe another party's intellectual-property, privacy, confidentiality, or other rights;
3. upload malware or harmful code;
4. bypass or disable security or access controls;
5. access another customer's information without authorization;
6. probe or exploit QueueBond infrastructure without authorization;
7. interfere with Service availability;
8. intentionally overload the Service;
9. use the Service for unauthorized scraping;
10. reverse engineer the Service except where applicable law expressly permits it;
11. use QueueBond to develop a directly competing product through systematic copying of non-public functionality or protected interfaces;
12. use AI-generated material as the sole basis for a legally or materially consequential decision where human review is reasonably necessary; or
13. use the Service for unlawful discriminatory or otherwise prohibited decision-making.

Lawful, authorized security research may be conducted subject to written authorization.

10. Intellectual Property

QueueBond and its licensors retain all rights in:

• the Service;
• software;
• source code;
• architecture;
• interfaces;
• generic workflows;
• templates;
• Documentation;
• trademarks;
• branding;
• visual design;
• non-customer-specific methodologies;
• improvements; and
• other QueueBond intellectual property.

The Customer receives only the rights expressly granted under these Terms or an applicable commercial agreement.

Customer Content remains Customer property.

A Customer may use reports, exports, and other outputs containing its own Customer Content for its internal and legitimate business purposes, subject to third-party material incorporated into those outputs.

11. De-identified and Aggregated Information

QueueBond may create aggregated or de-identified information about Service usage, performance, reliability, feature adoption, and similar characteristics, provided that the resulting information is handled so that it is not intended to identify the Customer or an individual.

QueueBond may use such information to:

• monitor and improve the Service;
• understand performance;
• detect abuse;
• develop features;
• measure reliability; and
• produce general industry or product insights.

QueueBond will not treat raw Customer Content as aggregated data merely by changing its format.

12. Feedback

If you provide suggestions, ideas, feature requests, or comments about QueueBond, QueueBond may use those suggestions without restriction or compensation, provided that such use does not disclose Customer Confidential Information or identify the Customer without permission.

The Customer retains ownership of its underlying Customer Content.

13. Free, Trial, Pilot and Beta Features

QueueBond may provide Free, Trial, Pilot, Early Access, Preview, or Beta functionality.

Such functionality may:

• change;
• have lower limits;
• be temporarily unavailable;
• be discontinued;
• contain defects; or
• lack functionality included in paid plans.

QueueBond will not describe a feature as generally available if it has intentionally designated that feature as Beta or Preview.

14. Availability

QueueBond will use commercially reasonable efforts to maintain Service availability.

Temporary interruptions may occur due to:

• scheduled maintenance;
• emergency maintenance;
• security events;
• cloud infrastructure failures;
• third-party outages;
• network failures;
• software defects;
• legal requirements;
• abuse or malicious traffic; or
• events beyond QueueBond's reasonable control.

No particular availability percentage is promised unless an applicable SLA expressly states one.

15. Changes to the Service

QueueBond may improve, modify, add, remove, or replace features over time.

We will seek to avoid materially reducing core functionality during an active paid commitment without reasonable notice or an applicable contractual remedy.

Changes necessary to:

• improve security;
• comply with law;
• fix vulnerabilities;
• maintain infrastructure;
• respond to third-party changes; or
• prevent abuse

may occur without advance notice where immediate action is reasonably necessary.

16. Fees and Taxes

Paid Services are governed by the applicable pricing page, order form, subscription terms, or SaaS agreement.

Unless stated otherwise, taxes, duties, and similar governmental charges are additional.

QueueBond will not charge hidden fees that were not disclosed through the applicable commercial terms.

If usage-based billing applies, the relevant usage metric and pricing basis will be disclosed in advance.

17. Payment Disputes

Customers should promptly notify QueueBond of disputed invoices.

QueueBond will not treat a good-faith invoice dispute as non-payment while the disputed amount is being reasonably investigated.

Undisputed amounts remain payable according to the applicable terms.

18. Suspension

QueueBond may suspend access where reasonably necessary to:

• prevent an active security threat;
• prevent unlawful use;
• protect other customers;
• stop material abuse;
• comply with law; or
• address material non-payment after reasonable notice.

Where practical, QueueBond will provide notice and an opportunity to correct the issue.

Suspension should be limited to the affected account, feature, user, or activity where reasonably possible.

19. Termination

Termination rights are governed by the applicable subscription or commercial agreement.

For material breach, the non-breaching party will generally provide reasonable notice and an opportunity to cure, except where immediate termination is reasonably necessary because the breach creates a serious legal, security, or safety risk.

Termination does not transfer Customer Content ownership to QueueBond.

20. Data Export and Deletion

Customers should export required Customer Content before terminating their use of QueueBond.

Subject to the applicable plan, technical capabilities, DPA, and legal requirements, QueueBond will provide reasonable mechanisms for data export.

After termination, Customer Content may be deleted according to QueueBond's retention process.

Information may remain for a limited period in:

• backups;
• security records;
• audit records;
• legal preservation;
• dispute records; or
• systems awaiting ordinary deletion cycles.

21. Confidentiality

Each party may receive Confidential Information from the other.

Confidential Information means information that is reasonably understood to be confidential considering its nature and the circumstances of disclosure.

The receiving party will:

• use it only for the relevant relationship;
• restrict access to persons who reasonably need it; and
• apply reasonable safeguards.

Confidential Information does not include information that was:

• publicly available without breach;
• already lawfully known;
• independently developed without use of the other party's information; or
• lawfully received from another source without confidentiality restrictions.

Disclosure required by law is permitted, subject to legally permissible notice.

These obligations survive termination for as long as the information remains confidential.

22. Security

QueueBond maintains reasonable administrative, technical, and organizational safeguards designed to protect Customer Content.

Details are provided in the QueueBond Security Overview.

No online service can guarantee absolute security.

Customer security responsibilities include maintaining secure credentials, endpoints, integrations, and user permissions.

23. Third-Party Services

Certain QueueBond functionality may rely on external providers.

Third-party services may have:

• separate terms;
• separate privacy policies;
• separate availability;
• separate APIs;
• independent security controls; and
• independent changes or discontinuation.

QueueBond is not responsible for failures caused solely by a third party outside QueueBond's reasonable control.

24. Warranties and Disclaimers

To the maximum extent permitted by law, the Service is provided on an “as available” and “as is” basis except for express warranties contained in a signed agreement.

QueueBond does not warrant that:

• every external source will remain available;
• information obtained from third parties will always be accurate;
• AI output will always be correct;
• the Service will never experience interruptions;
• every possible project consequence will be detected; or
• the Service will satisfy every Customer-specific requirement.

Nothing in these Terms excludes a warranty or consumer/legal right that cannot legally be excluded.

25. Professional Decision-Making

Customers remain responsible for professional and business decisions.

QueueBond may support decisions through information organization, evidence, history, scenarios, calculations, automation, or AI assistance.

Those capabilities are not a substitute for qualified review.

A QueueBond record being marked “authoritative” within the product means it is the authoritative state selected by the Customer's workflow. It does not mean that QueueBond guarantees the underlying external fact.

26. Indemnification

Where permitted by law, the Customer is responsible for third-party claims arising from:

• Customer Content that infringes a third party's rights;
• unlawful use of the Service; or
• material breach of these Terms.

Any QueueBond intellectual-property indemnity should be addressed in the applicable paid SaaS agreement or order form, including exclusions, procedures, defense rights, and remedies.

Nothing in these public Terms creates a broad, uncapped QueueBond indemnity obligation unless expressly agreed.

27. Limitation of Liability

To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or loss of profits, revenues, goodwill, or anticipated savings arising from use of the Service.

For paid enterprise customers, the applicable agreement should define the aggregate liability cap appropriate to the commercial relationship.

For public/free use without a signed commercial agreement, QueueBond's aggregate liability arising out of the Service will not exceed the greater of:

(a) amounts paid by the Customer for the Service during the three months preceding the event giving rise to the claim; or
(b) USD 100,

to the extent permitted by applicable law.

Nothing limits liability that cannot legally be limited or excluded.

28. Force Majeure

Neither party will be responsible for delay or failure caused by circumstances beyond reasonable control, including:

• natural disasters;
• war;
• civil unrest;
• terrorism;
• major telecommunications failures;
• widespread cloud outages;
• government action;
• labor disruptions; or
• similar events.

29. Compliance

Customers are responsible for ensuring that their use of QueueBond complies with applicable law.

QueueBond may restrict activity where continued provision would violate applicable sanctions, export controls, court orders, or other legal obligations.

30. Publicity

QueueBond will not publicly announce the Customer relationship, publish a case study, or use the Customer's name/logo for marketing without appropriate permission.

Likewise, Customers should not imply an endorsement or partnership that has not been agreed.

31. Communications

QueueBond may send:

• security notices;
• account notices;
• service notices;
• transactional messages;
• support communications;
• billing communications; and
• legal notices.

Marketing messages, where sent, will include appropriate preference or unsubscribe mechanisms as required by law.

32. Dispute Resolution

Before commencing formal proceedings concerning a material dispute, the parties should make a good-faith effort to resolve it through written notice and discussion.

The parties should generally allow at least 30 days for that process, except for urgent legal remedies.

Governing Law: The laws of India, without regard to conflict-of-law principles.
Venue / Courts: The courts having competent jurisdiction in Kerala, India.

Mandatory rights that cannot lawfully be waived remain unaffected.

33. Changes to These Terms

QueueBond may update these Terms to reflect:

• new features;
• changes in law;
• security requirements;
• infrastructure changes; or
• business changes.

For material changes, QueueBond will provide reasonable advance notice where appropriate.

The updated version will state a new effective date.

Changes do not retroactively remove rights that have already accrued.

34. Assignment

Neither party may assign these Terms in a manner that materially changes the relationship without reasonable notice, except where assignment is required as part of a merger, acquisition, corporate reorganization, or sale of relevant assets.

A successor assuming QueueBond's business will remain responsible for applicable commitments.

35. Severability

If part of these Terms is held invalid or unenforceable, the remaining provisions remain in effect.

36. Entire Agreement

These Terms and incorporated policies, together with applicable order forms, DPAs, security agreements, and Documentation, form the agreement governing use of QueueBond unless superseded by a signed agreement.

37. Contact

QueueBond
Nevil Biju

Legal: queuebondos@gmail.com
Privacy: queuebondos@gmail.com
Security: queuebondos@gmail.com
Support: hello@queuebond.online